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FAQ |
| + About Guru |
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| Q. | Are Guru Virtual Tours the same as other Virtual Tours? |
| A. | Yes, Guru Virtual Tours have the quality and appeal equal to other virtual tours but without the expensive price tag. The difference is Guru Virtual Tours create an emotional connection with the viewer through camera movement, music and captions. It’s not just a 360 spin around a home. |
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| Q. | Can I share my Guru Home Visions account? |
| A. | No. Guru Home Visions is set up to only allow one user per account. |
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| Q. | Can I submit my Virtual Tours to Realtor.com? |
| A. | Yes. Through your Guru account you can submit your Virtual Tours directly to Realtor.com for a fee of $25.
If you are a showcase listing enhancement partner with Realtor.com there is no charge for posting your Virtual Tours. |
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| Q. | Do you provide MLS(IDX) compliant links? |
| A. | Yes, at no extra charge. |
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| Q. | How long can the Virtual Tours be? |
| A. | Virtual Tours can be produced using up to 10 digital photos which equals 1 minute and 20 seconds. You can make your Virtual Tour shorter if you wish. The limit ensures best results. |
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| Q. | How quickly can I receive the links to my Virtual Tours? |
| A. | As soon as Virtual Tour information is saved the link is created and available within your account - you do not have to wait for us to email you links. |
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| Q. | In what cities is Guru Home Visions available? |
| A. | Guru Home Visions is available in all cities across Canada, the United States, the UK, Ireland, Australia and New Zealand. |
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| Q. | What are Guru Additional Photos? |
| A. | All Virtual Tours come with Guru Additional Photos. It allows real estate agents to display online as many photos of a listing as they want. The link for Additional Photos works in the same way as the link provided for Guru Virtual Tours. |
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| Q. | What are Guru Virtual Tours? |
| A. | Guru Virtual Tours are a cost effective way for real estate agents to present their home listings online. Real estate agents get to be the director of their own Virtual Tours by simply uploading the photos they want to utilize. Easy to use, customizable features give the look and feel of a professional video commercial that is viewed online. The links we provide allow real estate agents to broadcast their Virtual Tours locally and beyond. |
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| Q. | What is a Guru Brochure/Flyer? |
| A. | All Virtual Tours come with a Guru Brochure. The brochures are viewed online and can be downloaded (by the agent) for printing. There is no need to re-enter information or upload photos again. The brochure is created using information and images from the Guru Virtual Tours and Guru Additional Photos already created for that listing. The link for Brochures works in the same way as the link provided for Guru Virtual Tours. |
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| Q. | Where can I use my Guru links? |
| A. | Use your Guru links to post on third party website such as MLS or Realtor.com, on your personal website, or in emails. |
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| Q. | Who hosts the Virtual Tours? |
| A. | Your membership fee includes the hosting of unlimited Virtual Tours on Guru Home Visions’ servers. |
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| Q. | Will my Virtual Tours display information about me? |
| A. | Yes. All Virtual Tours and brochures are personally branded with your company logo, photo and contact information. The exception is the MLS(IDX) compliant link - link to an unbranded Virtual Tour. |
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| + Online Payment Security |
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| Q. | Who is your online retailer for online transactions? |
| A. | 2co is our online retailer for all of our online payments. We believe that 2co is the most secure and efficent way for our members to pay online. |
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| + Service |
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| Q. | Does Guru Home Visions do office presentations? |
| A. | Yes. Please contact us to find out when we’ll be at a location near you. |
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| Q. | I forgot my password. What do I do? |
| A. | Click on “Forgot Password” located below the login button on the home page. You will be prompted for your username and security question. Your new password will be automatically sent to your e-mail. |
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| Q. | If I run into any difficulties, is help available? |
| A. | Yes, for 39.99 we provide the unlimited customer service plan. It also includes unlimited virtual tours and flyers for 1 year! |
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| + Tech Questions |
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| Q. | Can I create Virtual Tours on any computer? |
| A. | Yes on any computer with an internet connection. |
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| Q. | Can I submit my links to Realtor.com? |
| A. | Yes. For $25 we submit your links to Realtor.com for you. |
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| Q. | Do I need a special camera? |
| A. | A digital camera with more than 1 mega pixel of resolution is sufficient. If you are in the market for a camera we recommend one with 3 mega pixels resolution or higher for superior picture quality. |
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| Q. | Do I need any software? |
| A. | No. Your Guru Home Visions account is based online. No downloads, no programs to purchase. |
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| Q. | Does it matter how big my digital photos are? |
| A. | Optimal size is 800 x 600 pixels. Anything bigger will be reduced to this size without distortion. Anything smaller however, may appear distorted. The majority of cameras do not provide pictures with a lower resolution of 800 x 600. |
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| Q. | How do I get my images to you? |
| A. | Simple. You upload as many images as you would like to your Guru Home Visions account. |
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| Q. | How do I link my commercials, brochures and additional photos to MLS? |
| A. | The vast majority of MLS systems allow you to add a “virtual tour” link to your MLS listing. There is a field in the MLS form specifically for this. Log into you MLS system and copy your commercial link into that field. Some Canadian MLS systems may not have a field for you to add a MLS link. In this event please contact CREA or your local real estate board for the email to which you have to send your link to. |
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| Q. | How do I use Guru Stats? |
| A. | Each commercial comes with Guru Stats which keeps track of the daily, weekly and monthly number of views of your links. It also keeps track of which websites your links were viewed from. This helps you determine how to better spend your marketing dollars. |
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| Q. | What is a link? |
| A. | The address of another document embedded into a Web page, so that if you click on the associated text or button, you retrieve the linked document. In GuruHomeVisions case, a commercial of your listing! |
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